Digital Linx Hosting
VPS, Hybrid, Reseller, Dedicated Hosting
F.A.Q.
Q: Where are your servers located?
A: Kansas City/USA at wholesale internet data center
Q: Can I get an IP to check the latency?
A: 208.110.88.10
Q: Download file to check the upload speed?
A: http://208.110.88.178/file.zip
Q: What is the port speed on the hardware nodes?
A: 100Mbps Full-Duplex Uplink Port
Q: Are your VPS servers OpenVZ/Xen/Virtuozzo/Hyper-V
A: We use OpenVZ with a custom panel linked to WHMCS
Q: Can I get FreeBSD or Windows on my VPS?
A: I’m afraid not, OpenVZ only allows us to create Linux VPS
Q: Why can’t I use my yahoo/hotmail email address to place an order?
A: Yahoo and hotmail email addresses aren’t allowed for security reasons, your ISP’s email is preferred
Q: Do you offer money back guarantee?
A: Yes, 7 days no questions asked, full money back guarantee on all of our hosting packages excluding dedicated servers. Only new customers are entitled to a refund
Q: How long does it take for my account to be activated?
A: Usually within 3 hours, however setup time might take up to 24 hours. If your account isn’t provisioned within 24 hours your account will be credited accordingly
Q: What type of support do you offer?
A: We offer 24/7 online support via email, ticketing, live chat and IM
Q: Can I host adult content and/or proxy sites?
A: You may host anything that’s legal in the United States
Q: Can I pay my invoices via paypal?
A: Yes, our merchant (2checkout) can process paypal as well as all major credit cards
Q: Can I get more than additional 5 IPs?
A: Yes, as long as you provide proper justification
Q: Do you offer uptime guarantee?
A: Yes 99.9%, if the monthly uptime is bellow 99.9% your account will be credited. This does not include scheduled maintenance or downtime out of our control (natural disaster)
Q: I am already a customer, can I upgrade to Special xxx?
A: No, the special packages apply for new customers only
Q: Will you migrate my websites from another provider?
A: Absolutely, contact us with your current provider account details and we’ll get right on it
Did not find the answer to your question here? Please contact us